Contact Us
If you run into a problem while using Xuanji Hall, or have any question about your account, top-ups, or an interpretation, please contact us by email. We reply within 1–3 business days.
What to write to us about
Unable to sign in, verification email not received, changing your sign-in method, or deleting your account: describe the issue and include the email address you sign in with.
A top-up that has not been credited, a wrong stalk balance, or a refund for a website purchase under our refund policy (for in-app purchases, ask the store): include the time of the top-up and the email address you sign in with, and we will check and respond.
A question about the content of an interpretation, or an interpretation that was interrupted or could not be generated: include the hexagram name or a screenshot so we can identify the cause.
Order status, correcting birth details before delivery, or refunds for a Personal Chart Book: include your order number in the email.
Partnership inquiries, content reuse, press requests, and suggestions or complaints about the product are all welcome by email.
※ For account or top-up matters, please write from the email address you sign in with, or state that address in your message, so we can look up your account quickly.