Terms of Service

Xuanji Hall is an online I Ching reading service, which also offers BaZi, Zi Wei Dou Shu and compatibility charts and Personal Chart Books (our bespoke reading). After you enter a question and cast a hexagram, we generate an interpretation from the hexagram and its classical commentary with the help of AI. All interpretations, including hexagram texts, line texts, and any suggestions, are provided as cultural reference only. They do not constitute medical, legal, financial, or other professional advice. For important decisions, please consult a qualified professional in the relevant field.

When a top-up is completed, it is credited to your account as yarrow stalks. Each reading uses one stalk, and so does each follow-up; stalks never expire. Stalks granted at sign-up or as a top-up bonus are gifts: they cannot be cashed out or refunded. Purchases in the app are charged by the app store you downloaded it from and credited to your account the same way.

1. Time limit: A refund request must be submitted within 14 days of the top-up in question. Requests made after this period will not be accepted. 2. How to apply: Email [email protected] from the email address you sign in with, stating the time of the top-up. We reply within 3 business days. 3. Refund amount: Refunds are calculated in proportion to actual use, as amount paid × unused paid stalks ÷ paid stalks. Bonus stalks are excluded from the calculation. Once the refund is completed, all stalks remaining from that top-up (bonus included) are cleared. 4. Non-refundable items: stalks already used (an interpretation is considered delivered once it has been generated); stalks granted at sign-up or through promotions; and top-ups made more than 14 days ago. 5. Multiple top-ups: Only the most recent top-up is eligible for a refund. Stalks used after that top-up are counted against it. 6. Frequency: Each account may request one refund in any 30-day period. A top-up made within the same 30 days is not eligible for another refund. 7. Refund method: Refunds are returned to the original payment method. We cover the processing fee. Funds usually arrive within 5–10 business days. 8. Interpretations declined under our rules are not counted and therefore involve no refund. 9. Purchases in the app are charged by the app store you downloaded it from and refunded by that store under its own rules; items 1–7 do not apply. When a store refunds a purchase, the stalks left from it are removed. Worked example: You paid $39.99 for 140 stalks and have used 60. Refund = 80 ÷ 140 × $39.99 = $22.85. Personal Chart Books ordered on the website: 90% is refundable before delivery; none after delivery, as the book is written specifically for you. Books bought in the app are refunded by the store under item 9.

You are responsible for the questions you ask and for any judgments or decisions you make based on an interpretation. Interpretations are provided for reference only. Any action you take on the basis of an interpretation, and its consequences, are your own responsibility; Xuanji Hall accepts no liability for them.

The AI Reader does not answer: (a) medical diagnoses or how an illness will go, the outcome of lawsuits, investments or gambling; (b) when another person will die or how long they will live, or a baby's sex; (c) election results; (d) anything involving crime or harm to yourself or others. These questions get no reading and are not counted. If you ask the same thing again and again, the AI Reader will suggest you go by the first hexagram.

The interpretation texts, page layouts, and visual elements of this service are the property of Xuanji Hall. You may save screenshots of your own readings or share them with family and friends, but you may not use the content of this service as a whole for commercial purposes.

We may revise these terms as needed. The revised terms will be published on this page, and the revision date at the top of the page will be updated. Continued use of the service after a revision takes effect constitutes acceptance of the revised terms.